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Get started with ReviewFlare

ReviewFlare brings customer feedback, email invitations, and reputation insights into one workspace. Use it to understand each customer's experience and invite authentic public reviews.

Set up your workspace​

  1. Open ReviewFlare and sign in with Apple or Google. Use the same account on the web and mobile app.
  2. Enter your business details and choose your language.
  3. Read the data processing agreement and confirm that you have a lawful basis to contact your customers.
  4. Connect your review destinations in settings. Check each destination's invitation rules before enabling it.
  5. Create a feedback survey, then add a genuine customer experience with the customer's email address.

ReviewFlare sends invitations by email. A phone number can be useful customer information, but it is not a delivery channel.

Send your first invitation​

Choose a job and send its feedback invitation, or schedule it for later. Check the recipient, survey, and timing before sending. A direct public review invitation is also available for a pending job without an assigned survey.

Keep your invitation policy consistent across customers. A customer's private rating must never decide whether they receive a public review invitation. Read how invitations work before starting automation.

Manage your account​

Support​

Need help from the team?

When contacting support, describe the screen and the action that failed. Never send passwords, payment card details, or provider credentials.